MultiCare has updated MyChart users to paperless billing
MyChart paperless billing at MultiCare
MultiCare automatically enrolls patients in paperless billing, meaning that billing statements and notifications are sent by email, in the MyChart app and via text message instead of mailing paper statements.*
Paperless billing statements are more secure for our patients and better for the planet. Plus, viewing and paying bills online is easy, whether you are using the MyChart website or app.
MultiCare also sends balance notifications to customers via email and text message with direct pay links for added convenience. Patients who are not currently receiving billing-related text messages can enroll at any time by texting START to 52109.
For text messaging, message and data rates may apply. Message frequency may vary. Text STOP to opt out of text notifications.
How to opt out and request paper statements
Patients may opt out of paperless billing at any time to switch back to receiving paper billing statements in the mail. Learn how by following these instructions.
Frequently asked questions
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If I don't receive a paper bill, how will I know I have a payment due?
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MultiCare will notify you when you have a new billing statement by email and/or text message. You will also get a billing statement notice from the MyChart app, if you use it.
For this reason, it is very important to make sure MultiCare has your current email address and mobile number on file. You can do that by updating your contact information in MyChart or with registration desk staff during your next appointment.
MultiCare also sends balance notifications to customers via email and text message with direct pay links.
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If I no longer receive a paper statement, how do I pay my bill?
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It’s easy to pay your bill using the MyChart website or app. Balances and statements can be found in the Billing section of MyChart after you log in to your account. You can pay by credit card, Google Pay or Apple Pay, or even set up a payment plan at any time within MyChart.
Payments may also be made over the phone by calling 800-919-1936.
Billing and balance notifications sent via email and text often include direct payment links as well.
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What if I want to keep getting paper statements?
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To switch back to paper statements, log in to MyChart and follow these steps:
- From the main Menu drop-down, under Billing, select Billing Summary.
- Scroll down and select cancel paperless billing.
- If using the MyChart app, select the red Cancel Paperless button on the confirmation screen; if using the website, select the green Receive paper statements button.
Future billing statements will be sent to you by mail. You may switch back to paperless billing at any time.
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Can I customize the ways in which I receive communications about billing and statements?
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Yes. MyChart users may log in to MyChart and update communication preferences at any time:
- Visit the Communications Preferences screen in MyChart. If you are not already signed in, you’ll be prompted to do so. You can also navigate to this screen through the main Menu drop-down, under Account Settings toward the bottom of the menu options.
- Under Details, select Billing to see all your billing communication options.
- Select Advanced settings.
- Under each billing topic, click the switch to move it from off/grey to on/green to receive communications in that manner, or vice versa.
- Select the green Save changes button at the bottom of the screen.
Tip: Select email and text in all billing-related sections to ensure you don’t miss important billing updates from MultiCare.
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What if I can’t pay my entire bill right now?
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MultiCare provides a zero-interest payment plan option to those who need help paying their medical bills over time. Learn more about payment plans.
MultiCare also offers financial assistance for those who qualify.
* You will continue to get a paper bill if you have previously opted out of paperless billing in MyChart. Bills for services provided to pediatric patients who do not have an adult guarantor (who are not on a parent or guardian’s health insurance) will also continue to be sent as a paper bill.
Not a MyChart user? Find out more about the features and benefits of MyChart and how you can sign up for an account.
Questions?
Please call MyChart customer support at 844-388-2356, Monday – Friday from 7am – 5pm.
Download the MyChart app
Enjoy the convenience of accessing your medical records and health information via your iPhone/iPad or Android device, including secure messaging.
You can download the MyChart app from the Apple App Store or the Google Play store.
