Access to Your Medical Records

There are two ways you can request copies of your medical records:

1. Submit an electronic request for records via our secure online portal.

Patient Medical Record Copy Fee​

*Please note: You may only request copies of your own record via the portal. If you are requesting records on another patient (including your minor children), then you will need to use option #2.

Click Here to Request Medical Records

2. Complete a release form or send a signed and dated letter specifying what is to be released and to whom.

The release form is also available in Spanish, Russian, and Vietnamese. We have included instructions on how to complete the release form. You can either fax, mail, or scan and email the form to us as noted below:

• Fax: 253-333-2419 (monitored Monday – Friday from 8am – 5pm)
• Mail:
  MultiCare Health System
  Attn: Health Information Department
  P.O. Box 5299
  Tacoma, WA 98405
• Scan and email the completed form to [email protected]

For additional assistance, you may contact the Health Information Management Department toll-free at 855-673-2673.

For more information on using the patient portal and downloading your records, download this using the patient portal (PDF) information sheet.

*Please Note: WA State law allows up to 15 business days to respond to a medical records request, but in most cases your request will be processed within 5 business days

Are you a Deaconess, Valley, Rockwood Clinic, or MultiCare Yakima Memorial patient?

Learn more about accessing medical records by visiting one of the following pages:

• MultiCare Deaconess Hospital
• MultiCare Valley Hospital
• MultiCare Rockwood Clinic
• MultiCare Yakima Memorial Hospital

There are two ways you can request copies of your medical records:

1. Complete a release form (also available in Spanish, Russian, and Vietnamese) or send a signed and dated letter specifying what is to be released and to whom.

You can either fax, mail, or scan and email the form to us as noted below:

• Fax: 253-697-8393 (only monitored Monday-Friday; 8am-4:30pm) or;
• Mail:
  MultiCare Health System
  Attn: Behavioral Health Medical Records
  325 East Pioneer
  Mailstop 325-1-MREC
  Puyallup, WA 98372

2. Scan and email the completed form to [email protected]

You may contact Behavior Health Medical Records at 253-697-8530.

*Please Note: WA State law allows up to 15 business days to respond to a medical records request.

Additional questions?

Health information management (medical records) locations

If you have additional questions, call the Health Information Department at 855-673-2673 Monday through Friday from 8am to 4:30pm. Closed on holidays.

Imaging films/CDs (X-rays, MRI scans, CT scans) are processed through the Imaging Records Management Department. You will have to complete our release form (also available in Spanish, Russian, and Vietnamese) to get a copy of these records sent to you.

To request imaging records, please contact:

Central Imaging Records Management Department

• Phone: 253-403-2302
• Toll Free: 877-291-2218
• Fax: 253-403-1574
• Email: [email protected]
• Hours: Open 7 days a week, 7am – 11pm

There is no cost for copies of your imaging records.

• The Tacoma-Pierce County Department Office of Vital Records provides birth certificates.
• Patient request forms
• Verbal communications form