Patient & Family Relations
If you have a concern or compliment regarding the care or service provided by MultiCare, call our Patient & Family Relations Specialists, available Monday – Friday 8am to 4:30pm.
Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a patient advocacy specialist using one of the methods outlined below.
Puget Sound region
- Phone: 253-403-1739
- Toll free: 866-247-2366
- Email: [email protected]
The Puget Sound region includes the following MultiCare hospitals: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Good Samaritan Hospital, Mary Bridge Children’s, Tacoma General Hospital. This region also includes all MultiCare clinics located in Pierce, King, Kitsap, Thurston and Snohomish counties.
Inland Northwest region
- MultiCare Deaconess Hospital
- Phone: 509-603-3223
- Email: [email protected]
- MultiCare Valley Hospital
- Phone: 509-603-5853
- Email: [email protected]
- MultiCare Rockwood Clinic
- Phone: 509-530-6021
- Email: [email protected]
Yakima region
- MultiCare Yakima Valley Memorial Hospital
- Email: [email protected]
Mailing Address
MultiCare Health System
P.O. Box 5299
MS: 315-C3-CE
Tacoma, WA 98415-0299
Billing Questions
- Puget Sound region hospitals: 800-919-1936
- Inland Northwest region hospitals:
- MultiCare Deaconess Hospital and MultiCare Valley Hospital: 800-919-1936
- MultiCare Rockwood Clinic: 800-776-4048
- Yakima region hospitals:
- MultiCare Yakima Valley Memorial: 509-746-3450
Accreditation
MultiCare hospitals, home health and hospice services are accredited by the Joint Commission. This accreditation is a nationwide seal of approval indicating that we meet high performance standards related to the quality and safety of our patient care. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by calling 800-994-6610. You may also submit care concerns to the Joint Commission electronically at apps.jointcommission.org.
Resources for other common concerns
HIPAA or privacy-related concerns
MultiCare is dedicated to protecting our patients’ right to privacy. Through the creation of the MHS Privacy Office, MultiCare takes a proactive approach to ensure compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Washington State Law. If you have a HIPAA question or concern, contact MultiCare’s Chief Privacy Officer and Sections 504 and 1557 Coordinator by phone at 253-459-7865 or by email at [email protected].
Medical records
If you have questions about obtaining your medical records, visit access to your medical records.
MyChart patient portal questions
Please see our frequently asked questions or call MyChart customer support at 844-388-2356 open Monday – Friday from 7am – 5pm.
Patient survey related questions
If you have a patient survey related issue or concern, please call 253-403-1543.