What are e-visits?
Get care for certain non-urgent health concerns without scheduling an appointment or visiting a clinic. Answer a few questions about yourself and your symptoms, then a member of our e-visit team will respond to you via MyChart message with a care plan.
When to use e-visits
E-visits are available for a limited range of conditions and symptoms and are offered to those who have seen a MultiCare primary care provider within the last three years. You will receive a response from a MultiCare provider via MyChart within 48 hours, excluding weekends and holidays.
Conditions and symptoms include:
- Cough
- COVID-19
- Heartburn
- Rash
- Red eye
- Sinus problem
- Urinary problem
- Vaginal discharge/irritation
Estimated costs
Below is an estimate of what patients can expect to pay for e-visits.
| Insurance coverage | Out-of-pocket costs* |
|---|---|
| Medicaid | No out-of-pocket costs for patients. |
| Medicare | $3-$7 |
| Private insurance (such as Premera and Regence) | Most private insurance carriers cover this at little to no cost to patients. If covered, copays, co-insurance and/or deductibles may apply. |
| No insurance or insurance does not cover | $35 |
*To learn more about your specific out-of-pocket costs, please contact your insurance company.
Financial assistance is not available for MyChart messages or e-visits.
Get started with e-visits
Log in to your MyChart account to begin an e-visit.
After logging in, you can access E-visits in the MyChart menu under Find Care. You can also access E-visits in the Messages section by selecting Send a message, then Start E-Visit.
You will be asked to provide personal and health information during the registration process. Completing your e-visit registration will take approximately 10 minutes.
You will receive a response from a MultiCare provider via MyChart within 24-48 hours, excluding weekends and holidays.
Learn more about how to sign up for a MyChart account, if you don’t have one already.
Questions?
To learn more about virtual care, visit our frequently asked questions page.