{"id":25215,"date":"2023-03-10T07:00:35","date_gmt":"2023-03-10T07:00:35","guid":{"rendered":"https:\/\/updates-www.mccdn.io\/vitals\/?p=25215"},"modified":"2025-03-06T17:48:16","modified_gmt":"2025-03-06T17:48:16","slug":"multicare-social-workers-empower-patients-to-overcome-barriers","status":"publish","type":"post","link":"https:\/\/updates-www.mccdn.io\/vitals\/multicare-social-workers-empower-patients-to-overcome-barriers\/","title":{"rendered":"MultiCare social workers empower patients to overcome barriers","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Breaking barriers \u2014 that\u2019s the theme of this year\u2019s Social Work Month<\/a>. For more than a century, social workers in the United States have been a powerful force for change \u2014 improving working conditions, fighting for social justice, and expanding access to care and services for marginalized communities.<\/p>\n

At MultiCare Health System, social workers are a critical part of our care teams, working across a variety of outpatient and inpatient settings. Celebrate Social Work Month by getting to know four MultiCare social workers who help patients and families overcome obstacles to lead healthy, fulfilling lives.<\/p>\n

A community ambassador<\/strong><\/h2>\n

Before Theresa Rivera-Trujillo, BSW, could help others break barriers, she had to break a few of her own. When she was in her 30s, she suddenly became a single mom of three facing homelessness.<\/p>\n

\u201cI got an unexpected education about social services and what a lifeline they could be,\u201d she says. \u201cThey made it possible for me to support my children while I finished college. Many people and agencies held compassion for my family, and now I have the opportunity to pay it forward.\u201d<\/p>\n

Rivera-Trujillo spent 15 years working in family and domestic violence services before joining MultiCare. Now, as an oncology social worker at MultiCare Cancer and Blood Specialty Center in Spokane, she helps patients tackle challenges \u2014 such as a lack of transportation, safe housing or social support \u2014 that might interfere with their ability to complete treatment.<\/p>\n

\u201cLife doesn\u2019t stop when you get a cancer diagnosis,\u201d she says. \u201cPeople still need to pay their bills, buy groceries and take care of their kids while getting through treatment that can be lengthy and intense. We want to ease that burden for people as much as possible.\u201d<\/p>\n

Rivera-Trujillo also ensures each patient\u2019s medical needs are being met and assesses how they\u2019re dealing with their diagnosis from an emotional perspective. When she\u2019s not working directly with patients and families, she\u2019s building relationships with local organizations so she can connect those in need with resources and funds.<\/p>\n

\u201cSometimes it\u2019s difficult for people to accept help, but I like to remind them that it\u2019s their neighbors and friends who contribute to these funds and support these organizations. It\u2019s their own community rallying around them,\u201d she says. \u201cI feel privileged to serve as an ambassador, sharing knowledge about resources and working with the oncology team to provide compassionate care.\u201d<\/p>\n

A compassionate advocate<\/strong><\/h2>\n
\"A

MultiCare social worker Abby Kassa on a trip to Death Valley<\/p><\/div>\n

Abby Kassa, LICSW, was working in the community mental health field, providing clients with counseling and case management, before a chance encounter at a MultiCare emergency department (ED) led her to change her path.<\/p>\n

\u201cWhen I was visiting a client who had been admitted to the ED, I spoke with a social worker,\u201d Kassa says. \u201cWe chatted about their role and it seemed like it would be a good fit for my skills and personality, so I decided to make a change. I\u2019ve been an ED social worker now for six years and I haven\u2019t looked back.\u201d<\/p>\n

Today, Kassa works with patients at MultiCare\u2019s off-campus EDs<\/a> in Bonney Lake, Parkland, South Hill and Federal Way. A big part of her role is performing mental health and substance use evaluations for patients of all ages. She also provides resources to meet a range of other needs.<\/p>\n

\u201cEvery day in the ED is different,\u201d Kassa says. \u201cSometimes I\u2019ll be helping patients who are dealing with a domestic violence situation or abuse concerns. Other days I may work with older adults who are trying to stay independent at home. I collaborate with each patient to identify their goals and then come up with an action plan so they know what their next steps are before they\u2019re discharged.\u201d<\/p>\n

Regardless of how she is helping people, Kassa believes social workers have a unique opportunity in health care.<\/p>\n

\u201cWe\u2019re able to spend large chunks of time with patients and families, which puts us in a great position to be their advocates,\u201d she says.<\/p>\n

A lifelong learner and listener <\/strong><\/h2>\n
\"Woman

MultiCare social worker Alissa Rooks<\/p><\/div>\n

Like Kassa, Alissa Rooks, MBA, MA, LSWAIC, spends her days advocating for patients, but that was not always the case \u2014 first she had a career in finance, but ultimately it wasn\u2019t fulfilling.<\/p>\n

A lifelong volunteer, Rooks began exploring other career options through community service. One volunteer position in particular propelled her into social work.<\/p>\n

\u201cI was a facilitator for a program where adult women with disabilities were mentoring teenage girls with disabilities, and I loved it,\u201d she says. \u201cI loved learning about other people\u2019s experiences and points of view and wanted to be in a position where I could advocate for others \u2014 that\u2019s what inspired me to make a change.\u201d<\/p>\n

Now, Rooks is an ambulatory care navigator for MultiCare Connected Care<\/a>, MultiCare\u2019s accountable care organization (ACO). As a member of the social determinants of health team, she calls eligible patients all over the state to help them address problems interfering with their health.<\/p>\n

\u201cWe provide people with community resources and support to help keep them safe and healthy,\u201d she says. \u201cThose resources cover a range of areas, from financial assistance for medication costs to suicide prevention to substance use treatment and more.\u201d<\/p>\n

While Rooks enjoys coordinating resources and services for patients, one of the things she values most is the opportunity to listen and provide encouragement.<\/p>\n

\u201cI give people the space to talk about what challenges they\u2019re facing,\u201d Rooks says. \u201cIt\u2019s also important to help people identify their strengths and acknowledge the steps they\u2019re already taking to achieve a goal, because sometimes those goals can feel out of reach.\u201d<\/p>\n

An ally for the whole family<\/strong><\/h2>\n
\"Woman

MultiCare social worker Valaree Schelhammer<\/p><\/div>\n

For Valaree Schelhammer, MSW, LICSW, the roots of her social work career can be traced back to childhood.<\/p>\n

\u201cThe people in my family have always been helpers in the community, and I would listen to their stories growing up,\u201d she says. \u201cI also have a family member with a chronic illness, so I interacted with the health care system a lot. What stuck out to me were the people who I could tell genuinely cared about us. When I had the opportunity, I knew that I wanted to be that type of person for families.\u201d<\/p>\n

For more than five years, Schelhammer has been a social worker at Mary Bridge Children\u2019s<\/a>. Currently, she is a member of the hematology and oncology team, working with children who have been admitted to the hospital as well as those receiving outpatient treatment for cancer and blood-related diseases.<\/p>\n

\u201cFor families to know that there\u2019s a dedicated person that can help with mental health needs, find resources, solve problems or just provide general support for the whole family is so important,\u201d she says.<\/p>\n

Schelhammer works with patients at all stages of treatment, helping navigate school-related issues, financial concerns, as well as the stress and anxiety that often accompany a serious diagnosis. She also serves as an important link to the medical team, ensuring that patients and caregivers get their questions answered and understand the diagnosis and treatment plan.<\/p>\n

The aspect of the job Schelhammer values most is the opportunity to learn about who her patients are beyond the disease they\u2019re facing.<\/p>\n

\u201cI really enjoy getting to know the kids that I work with, their likes and dislikes, their hobbies, their friends and their lives at school,\u201d she says. \u201cI try to remind them that cancer is just a small piece of who they are.\u201d<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

Breaking barriers \u2014 that\u2019s the theme of this year\u2019s Social Work Month. For more than a century, social workers in the United States have been a powerful force for change \u2014 improving working conditions, fighting for social justice, and expanding access to care and services for marginalized communities. At MultiCare Health System, social workers are […]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":367,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39,43,15,127,79],"tags":[],"class_list":["post-25215","post","type-post","status-publish","format-standard","hentry","category-behavioral-health","category-cancer","category-community","category-healthy-living","category-profiles-stories"],"acf":[],"yoast_head":"\nMultiCare social workers empower patients to overcome barriers - MultiCare Vitals<\/title>\n<meta name=\"description\" content=\"Celebrate Social Work Month by getting to know four MultiCare social workers who help patients and families overcome obstacles to lead healthy, fulfilling lives.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/updates-www.mccdn.io\/vitals\/multicare-social-workers-empower-patients-to-overcome-barriers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MultiCare social workers empower patients to overcome barriers - 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