When we think of a person having a heart attack, the image is often of someone experiencing crushing chest pain that radiates down the arm. But not everyone has these classic symptoms. In fact, some experience what’s called a silent heart attack — where there are no symptoms at all,…

By Chris Ceresa, Meredith Bailey and Maura Hallam The physical environment of a hospital or clinic has an important role to play in how we experience health care. Do the fixtures in the restrooms work? Are all the outlets and call lights in patient rooms operational? Is the temperature in…