E-Visits
Get care for certain non-urgent health concerns without scheduling an appointment or visiting a clinic. Answer a few questions about yourself and your symptoms, then a member of our e-visit team will respond to you via MyChart message with a care plan.
When to use e-visits
E-visits are available for a limited range of conditions and symptoms and are offered to those who have seen a MultiCare primary care provider within the last three years. You will receive a response from a MultiCare provider via MyChart within 48 hours, excluding weekends and holidays.
Conditions and symptoms include:
- Cough
- COVID-19
- Heartburn
- Rash
- Red eye
- Sinus problem
- Urinary problem
- Vaginal discharge or irritation
Estimated cost of an e-visit
Below is an estimate of what patients can expect to pay for e-visits. *To learn more about your specific out-of-pocket costs, please contact your insurance company directly.
| Insurance Coverage | Out-of-Pocket Cost* |
|---|---|
| Commercial insurance (Examples: Premera, Regence) | Most private insurance carriers cover this at little to no cost to patients. If covered, copays, co-insurance and/or deductibles may apply. |
| Medicaid | There is no out-of-pocket costs for patients |
| Medicare | $3.00 to $7.00 |
| No insurance or insurance does not cover | $35 |
Note: Financial assistance is not available for MyChart messages or e-visits.
Get started with e-visits
- First, log in to your MyChart account to begin an e-visit
- After logging in, you can access E-visits in the MyChart menu under Find Care or in the Messages section by selecting Send a message, then Start E-Visit
- Next, you will be asked to provide personal and health information – completing your e-visit registration will take approximately 10 minutes
- You will receive a response from a MultiCare provider via MyChart within 24–48 hours, excluding weekends and holidays
Learn more about how to sign up for a MyChart account, if you don’t have one already.