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Access to Haiku & Canto at MultiCare

Haiku & Canto are designed to give you patient access outside the clinic or hospital, whether on-call or rounding, increasing your opportunities to provide care.

With Haiku & Canto through your mobile device, you can view a patient’s medications, lab results, care team, allergies and more. You can also review your patient’s chart while talking to them on the phone, whether you’re in the office or at a personal event.

Haiku & Canto are designed as a support tool, not a documentation tool. Not all features you use today are supported through these tools. The ability to see clinic schedules, Chart Review and In Basket are the main features currently available.

Configuring Haiku or Canto on your personal device

Note: This cannot be done from a workstation; it must be done using your mobile phone or tablet.

1. Download the app

2. Configure the app from your device

Once you have Haiku or Canto installed, return to this webpage via your phone or tablet browser (Safari, Chrome, etc.) and select the corresponding link below. Your device will be configured to access MultiCare’s Epic environment. The configuration link will ask if you want to open Haiku or Canto.

Note: The following links can only be accessed via mobile device. They cannot be opened from your computer.

If you get an Open in Haiku pop-up message, tap it to open the Haiku app.

Once opened, you should see in the configuration bar at the top of the screen MultiCare Mobile Apps External or MultiCare Mobile Apps.

If it still displays No environments configured, repeat step 2.

Note: Mobile devices must be on iOS 17.4 or later or Android 15 or later. If you need to create a help desk ticket for issues, please include device type and operating system version.

3. Log in

Accept terms and conditions. Log in using the same credentials you use for Epic Hyperspace.

Note: These applications are not replacements for Hyperspace; they are optional and not essential for patient care. MultiCare will not reimburse expenses you may incur from using your personal device or data plan with these applications.