Virtual Health
Our telemedicine program offers a number of different options for quick and convenient virtual care. Whether you’re experiencing uncomfortable symptoms or looking for a follow-up visit with your provider, MultiCare helps you receive the care you need when you need it.
Same-day virtual urgent care
Get the care you need for a minor illness or injury seven days a week, without leaving home. All you need is an internet connection and a mobile phone, tablet or computer.
Book a same-day or next-day appointment to meet face-to-face with a MultiCare Indigo Health virtual care provider from your device. You do not have to be a current MultiCare patient to book a virtual urgent care appointment. This service is available to anyone, including both adults and children, who are in Washington state or Idaho.
Frequently asked questions
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A major benefit of a virtual visit is convenience. You can talk to a provider from home — or anywhere with an internet connection — without having to drive to your provider’s office, find child care or get out of your pajamas when you’re not feeling well.
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Your provider will send instructions prior to your appointment. If you need additional help, please contact your provider or review the troubleshooting page.
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That’s OK. Just call your local clinic to schedule your appointment and we will talk you through the rest of the process.
The technology requirements for a video visit are simple. You need a device with a camera, microphone (most modern smartphones meet this requirement) and internet connection. Wi-Fi or a wired connection is preferred over a cellular data connection.
The rest of the process is as simple as clicking a link. You can review our troubleshooting documents for additional guidance.
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Virtual urgent care visits through Indigo are billed to your insurance on file. If you don’t have insurance, the flat fee for a video visit is $250.
Symptom checker is free.
E-visits are billed to your insurance on file. Based on your plan, you may be charged for costs not covered ($35 or less). If you do not have insurance, you will be charged $35. You may receive a separate bill if your provider recommends additional services like lab work or screenings in the treatment plan and you receive that care.
If a provider determines your medical concerns require a video or in-person visit, you will not be charged for the e-visit and will instead be charged for the other visit type. Learn more about e-visits.
Primary care or specialist video visits cost the same as an in-person visit at our clinics. We accept the same insurance plans for video visits as we do at our clinics.
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If you have a life-threatening condition or are experiencing a medical emergency, please call 911 or go to the nearest emergency department.
If your condition requires you to meet with a provider in person — because you need X-rays, testing or a physical examination — please schedule an in-person appointment.
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Your provider may prescribe medication as part of your treatment plan. The prescription will be sent to your pharmacy of choice.
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- Virtual urgent care is available to new and returning patients in Washington state or Idaho, seven days a week from 8am – 8pm.
- Symptom checker is available 24/7 for MultiCare patients who have a MyChart account. Patients must be at least 3 years old. Parents of minors ages 3-12 will need a proxy account to use this feature.
- E-visits are available for established patients who have seen a MultiCare primary care provider in the last three years and have a MyChart account. Submit questions via an e-visits 24 hours a day, seven days a week. Answers are sent via MyChart within 24-48 hours, excluding weekends and holidays.
- Primary care and specialist video visits are available with most MultiCare providers. A patient must have previously established care with a MultiCare provider in order to schedule a video visit. Video visits are conducted during the provider’s office hours.
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Symptom Checker: You can use Symptom Checker at any time from any location.
E-visits and video visits: Due to legal requirements, e-visits and video visits are only available when you’re in Washington state or Idaho.
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A MyChart account is not needed for virtual urgent care.
A MultiCare MyChart account is required for Symptom Checker and e-visits.
For primary care and specialty video visits, a MyChart account is recommended, but not required.
Learn how to set up a MyChart account.