MyChart Proxy Access
Help manage a family member’s health
MyChart proxy access allows a parent, legal guardian, family member or other caregiver to access a patient’s health record. To obtain authorized access, you must have your own MyChart account.
Access to medical records of children and teens is reserved for parents and legal guardians. The level of access (full or limited) is based on the age of the patient.
Full proxy access (ages 0-12)
A parent/guardian of a child between ages 0-12 has full access to their child’s health record via MyChart. This includes the ability to:
- Schedule and manage appointments
- Get test results
- Request prescription refills
- View after-visit summaries
- Send secure messages to their child’s provider*
- Pay bills online (if also the guarantor)
Children 12 years and younger cannot have their own MyChart account. Their medical information will be linked to the proxy’s account.
Limited proxy access (ages 13-17)
Full proxy access automatically converts to limited access when a child turns 13 in Washington (14 in Idaho). This is due to state laws that protect a teen’s health information privacy and their right to seek certain confidential health care services without a parent/guardian’s consent.
Limited access to a teen’s health record does not include sensitive information. The proxy will be restricted from appointment scheduling, visit information, medications, test results, etc. Proxies who are guarantors can access billing features.
Limited access does include the ability of a parent/guardian to:
- View immunization records
- Send secure messages to their teen’s provider*
- View insurance information
- Pay bills online (if also the guarantor)
- For a detailed list of features available to proxies with limited access, see detailed charts
Teens can sign up for their own MyChart account at their clinic and must have their own email address to complete the process.
A parent or guardian may be granted full access to a teen’s account under certain circumstances, such as when a patient has severe cognitive disabilities or is undergoing treatment for a serious condition, or if the teen decides to grant full access using MyChart Sharing Hub. Ask your teen’s provider for details.
Proxy access ends on the patient’s 18th birthday, at which time they may add another adult proxy if needed.
Note to Idaho residents: Proxy access converts to limited access at age 14. A parent or guardian may request a copy of their teen’s full health record.
MyChart features and access
MyChart provides various tools to help you manage your health and your family’s health. Below, you’ll find tables detailing what a proxy can see based on their account access type.
-
-
Feature Full access
Self (ages 13+)
Proxy for ages 0-12 and 18+Limited access
Proxy for ages 13-17Schedule or request an appointment Yes No Check-in ahead of time (eCheck-In) Yes No Receive waitlist offers for earlier appointments Yes No Join video visits Yes No Cancel an appointment Yes No View upcoming appointment details Yes No View past appointment details Yes No See past hospital admissions and emergency visits Yes No Receive preventive care reminders Yes No -
-
Feature Full access
Self (ages 13+)
Proxy for ages 0-12 and 18+Limited access
Proxy for ages 13-17Send and receive messages from your care team, including asking for a new medication (prescription)* Yes Only if initiated from proxy and if teen included proxy in message Receive medical advice* Yes Only if initiated from proxy and if teen included proxy in message Contact customer service Yes Only if initiated from proxy and if teen included proxy in message -
-
Feature Full access
Self (ages 13+)
Proxy for ages 0-12 and 18+Limited access
Proxy for ages 13-17View and update demographic information Yes No Request release of information Yes No Download your medical record Yes No Review and update your medical history Yes No Read your current health summary Yes No See your current medications and request refill Yes No Review test results Yes No See your allergies Yes No See your immunizations Yes Yes Find growth charts Yes No Read about health trends Yes No -
-
You can manage and pay your bill online through MyChart.
Billing access is controlled separately from medical information and is available only to the person who is financially responsible (known as the guarantor). If you are financially responsible for someone else, you will see their billing account when signed in to your own MyChart account.
Feature Full access
Self (ages 13+)
Proxy for ages 0-12 and 18+Guarantor access to a teen’s account Pay your bills Yes Yes Pay as guest Yes Yes Set up payment plans Yes Yes View payment history Yes Yes Sign up for paperless billing Yes Yes See statements and billing letters Yes Yes Request financial assistance Yes Yes Ask billing questions Yes Yes Receive cost estimates Yes No See insurance summary / plan details Yes Yes
How to get proxy access to a child or teen account
You will need your own MyChart account to gain proxy access. If you do not have a MultiCare MyChart account, you can complete your sign-up online or a staff member can help you sign up in the clinic.
- Online: Complete and submit the Request to Access a Minor’s Record form in MyChart.
- You will be granted full access to a child’s record and limited access to a teen’s record.
- A teen patient can choose to grant full access to a parent/guardian in MyChart Sharing Hub if they are comfortable with that person having access to sensitive information.
- In person: Sign the consent form in the clinic, and then your account will be connected to your child’s medical record or your teen’s MyChart account.
- You may also gain proxy access by printing the MyChart proxy access release of information request form (PDF) and sending the completed form to:
- Email: [email protected]
- Fax: 253-333-2419 (monitored Monday to Friday, 8am to 5pm)
- Mail:
MultiCare Health System
Attn: Health Information Management
P.O. Box 5299
MS: 1002-1-HIM
Tacoma, WA 98405
You will receive an invitation link in your email when the Health Information Management department grants proxy access. Click on the link and confirm the patient’s date of birth to complete the process and view your child’s health information in MyChart.
How a teen can give full proxy access to a parent/guardian
The parent/legal guardian of a teen is automatically given limited access when the teen turns 13 in Washington and 14 in Idaho.
It is completely the teen’s decision if they want to grant full proxy access to a parent/legal guardian. Full access includes the ability to see all features, including sensitive visits (e.g., reproductive health, behavioral health), test results, medications, appointment scheduling and messaging. Teens may change full access to limited access at any time by visiting Friends and Family Access in their MyChart account.
To invite a parent/legal guardian to have full access to your MyChart record:
- Log in to MyChart
- Select Menu
- Scroll to the Sharing section and select Sharing Hub
- Select Family member, close friend or caretaker
- Select Manage ongoing access to your MyChart account
- In the Who can see my record? section, find the proxy who has limited access and select Change Access
- Select Full access to parent/legal guardian, then Accept the change
Proxy access can be changed back to limited access at any time by the teen:
- Log in to MyChart
- Select Menu
- Scroll to the Sharing section and select Sharing Hub
- Scroll to the bottom of the page, then select Manage friends and family access
- In the Who can see my record? section, find the proxy who has full access and select Change Access
- Select Limited access to parent/legal guardian, then Accept the change
How to get proxy access to an adult’s account
Adult patients may invite another adult to be a proxy, which allows this person to have full access to their MyChart account, including clinical information, messaging and scheduling features. A common example of proxy access for adult patients is when older parents want their adult children to help manage their health care.
To invite someone to have access to your MyChart record:
- Log in to MyChart
- Select Menu
- Scroll to the Sharing section and select Sharing Hub
- Select Family member, close friend or caretaker
- Select Manage ongoing access to your MyChart account
- Select +Invite friends or family
- Complete the invitation fields, select Adult Accessing Adult – Full Access, agree to the terms and conditions, then Send invite
- Recipient will receive an invitation link in their email
- The link will take recipient to MyChart, where they must confirm patient’s date of birth and accept invitation
Proxy access can be stopped at any time by the proxy or the patient:
- Log in to MyChart
- Select Menu
- Scroll to the Sharing section and select Sharing Hub
- Scroll to the bottom of the page, then select Manage friends and family access
- Under Who Can See My Record?, select Revoke for the person you want to remove as proxy