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MultiCare Good Samaritan Hospital

About Your Stay at Good Samaritan Hospital

Before your visit

There are several steps you can take before your hospital visit:

  • Pre-register. Learn what steps you can or need to take, including forms you need to fill out before your visit.
  • What to bring. See guide on what to bring to the hospital, and what you should plan to leave at home.
  • Preparing for surgery. Learn what you can do beforehand if you’re coming to the hospital for surgery.

We recommend you double check your health insurance coverage directly with your provider to ensure you are covered. You can view a list of health insurance plans currently accepted at MultiCare. You may also access our cost estimator tool to view pricing for our most commonly performed procedures.

MultiCare also offers several financial assistance programs available, including structured payment plans and income-based payment reductions. Learn more about financial assistance options.

During your stay

MultiCare Good Samaritan Hospital offers a number of amenities in order to help our patients and their visitors be as comfortable as possible.

Your room will be assigned based on your diagnosis and the bed availability on the day of your admission to the hospital. We do our best accommodate patient needs. Please speak to your nurse if there are concerns about your room assignment.

Hospital beds are electrically operated. Your health care team will show you how to work your bed properly.

Your hospital bed is probably higher and narrower than your bed at home, and includes bedside rails for your protection. The rails may be raised for your safety or at your request, if you’re resting, recovering from surgery or taking certain medications.

An electronic button is located at your bedside to call your nurse. When you press the button, the nursing station is alerted that you need assistance.

A staff member may talk to you via intercom and will respond to your request as soon as possible.

Patients dine in style with Chef’s Creations, a complete meal order service designed with patients in mind. The Room Service EXCLUSIVE telephone extension is 697-2011. We have call center representatives available from 6:30 am to 7pm to take meal orders and assist patients.

How our process works:

  • The doctor orders a diet for the patient.
  • A host will visit each patient after admission or after a diet change to present the room service menu that is appropriate for the diet order.
  • A host explains the meal order process and determines whether or not the patient will require special assistance. All assistance needs are recorded to assure attention at each meal.
  • The patients order what they want from a restaurant style menu when they desire a meal. Room service meals are available from 6:30 am to 7 pm daily.

We feed patient satisfaction in the following ways:

  • The patient has control of their meal times and choices, based on how they feel at the time of ordering.
  • Patients receive personalized attention by a call center representative who will take the patient’s order.
  • Delivery in 45 minutes or less from the time the order is received.
  • Patient’s guests may order room service for a small fee. Patients may ask their host for details.

 

Your pain relief is a top priority for us. Our health care teams continuously check for signs and symptoms of pain. We will ask you to rate your pain on a scale of zero through 10, and ask what your wishes are around pain relief.

Some patients are unable to communicate verbally or describe their pain and may show discomfort with facial expression or grimacing. If you believe your loved one is in pain, please inform the nurse coordinating their care.

All rooms in the hospital are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify the nursing staff.

A thermostat is located in each room for your personal comfort. If you are sharing a room, please be considerate of others when adjusting thermostats.

Telephones are provided in each inpatient room. Phone use may be restricted in the intensive care unit.

Your family and friends can call you in your room by dialing the main hospital number, 253-697-4000, and asking the hospital switchboard operator to connect the call.

Patients may receive calls in their rooms from 7am to 8pm unless alternate arrangements have been made through the operator.

  • Local calls may be made at any time from the room by dialing 9 and the number.
  • Long distance and toll calls can be made at any time by dialing 9 and then 0 and then the number. Long distance calls cannot be charged to your room.
  • You can make a credit card call or charge a long distance call back to your home number.

Televisions equipped cable are provided free of charge in each room, except in the intensive care unit. We ask that you keep the volume low and turn off your television at bedtime so that others may sleep.

The hospital campus is a smoke-free facility. Smoking is strictly prohibited throughout the hospital and on hospital grounds for the protection of our patients and staff.

After your visit