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Financial Assistance

When you need help paying for care

At MultiCare, we’re committed to serving all patients, including those who lack health insurance coverage and who cannot pay for all or part of the essential care they receive.

If you need help paying for care, we are here to provide assistance in finding a program that fits your needs. Our patient financial navigators will help you with the process of eligibility and enrollment to make your health care journey one step easier.

Please call us at 833-936-0515 to find out more about available financial assistance options.

Apply for financial assistance today.

Apply for medication assistance today.

Eligibility

Financial assistance at MultiCare Health System is available to patients who are income eligible, whether or not they have health insurance. Eligibility is based on family income and number of family members in the household, among other factors. To determine your eligibility, MultiCare must complete an official review. In order to receive financial assistance, you must provide all the information we need to verify your financial status.

We have several financial assistance programs available, including payment plans and income-based payment reductions. We use the Federal Poverty Guidelines to help determine what financial assistance level you may be eligible for.

Learn more about financial assistance eligibility.

Financial assistance policy

MultiCare’s hospital-based financial assistance policy applies to MultiCare Allenmore Hospital, MultiCare Auburn Medical Center, MultiCare Capital Medical Center, MultiCare Covington Medical Center, MultiCare Deaconess Hospital, MultiCare Good Samaritan Hospital, Mary Bridge Children’s Hospital, Navos Behavioral Health Center, MultiCare Tacoma General Hospital, MultiCare Valley Hospital, MultiCare Yakima Memorial Hospital and MultiCare Home Health and Hospice.

Clinic financial assistance policy (English)

Learn more about Wellfound’s financial assistance policies.

Services provided at MultiCare urgent care locations are excluded from financial assistance discounts.

Please note: If you are interested in financial assistance information for another organization, please contact them directly. MultiCare is unable to provide information or process financial assistance applications on behalf of other organizations.

Plain-language summary

A plain-language summary of our financial assistance policy is available to download.

Submit documents for your application online

Submit your completed application form, along with your proof of income documents, securely through MyChart.

Please note: Online application submission through MyChart is currently unavailable for MultiCare Yakima Memorial Hospital.

Providers participating in MultiCare's financial assistance program

For eligible services under MultiCare’s financial assistance policies, the providers on the following list participate in MultiCare’s financial assistance program, unless their services were provided at a MultiCare Urgent Care or Indigo Health location:

Providers that accept MultiCare’s financial assistance policy (PDF)

MultiCare’s financial assistance program is not available for patients who receive services from the following providers at an Urgent Care or Indigo location:

Urgent care providers not accepting MultiCare’s financial assistance policy (PDF)

Need assistance?

If you have any questions, patient financial navigators are located on-site in the emergency departments and at central registration to assist with financial screenings/application assistance, patient questions and concerns, and financial conversations. You may also reach the navigators by calling 833-936-0515.

Get financial assistance forms here and check your eligibility here.

Contact Us

If you have billing questions, we are available to help Monday – Friday, 7:30am – 5pm. Please call 800-919-1936.

To reach a patient financial navigator, call 833-936-0515.