Billing & Insurance Frequently Asked Questions

Yes. You may pay your bill online as a guest using MyChart. If you have an existing MultiCare MyChart account, please log in to pay your bill.

If your statement is from a MultiCare hospital visit, clinic, outpatient center or doctor office, this document should help guide you through your statement.

If you have questions regarding your bill, our billing experts are here to assist you. Please call 800-919-1936 or 833-723-2491. We are available Monday – Friday, 7:30am to 5pm.

For MultiCare Yakima Memorial Hospital billing, please contact: 509-746-3450.

If you would like to be contacted to discuss pricing for a specific procedure, please provide your name and the best phone number for calling you directly using this form. We will call you to collect the additional information we need to provide you with pricing information. This will allow us to give you the most accurate information, while also protecting your privacy online.

Yes. MultiCare provides a cost estimator tool to help you understand pricing before you undergo a procedure, surgery or hospital stay.

At MultiCare, we are committed to helping you have access to as much information as possible to help you plan for the costs of hospital care. You can find MultiCare’s pricing for hospital-based services and procedures by visiting our price transparency page.

Nearly all MultiCare services will be on a single billing statement. However, during your stay at a MultiCare facility, you may receive services from physicians or other health care professionals with whom MultiCare has contracted to provide services. These physician or professional groups are separate businesses and generally do their own billing.

In addition, a number of our clinics and other facilities where you receive care are classified as hospital-based clinics. Patients may incur additional out-of-pocket expenses at a hospital-based clinic, because a clinical service at a hospital-based clinic may be billed as an outpatient hospital service — in addition to the bill for the professional service (i.e., the bill from your doctor).

If you were transported by ambulance or helicopter, you may receive a separate bill from the medical transport company.

Learn more about others who may send you a bill.

Beginning July 1, 2024, MultiCare will begin to bill insurance for messages that require more than five minutes of clinical time and medical expertise to answer. While most message responses will remain free, some may be billed to your insurance. Learn more about MyChart Messaging including the types of messages that may be billed and a breakdown of costs by insurance type.

The No Surprises Act protects you from “surprise billing” or “balance billing” if you receive emergency care or are treated at an in-network hospital or outpatient surgical facility. Insurers are required to tell you — via their websites or on request — which providers, hospitals and facilities are in their networks. And hospitals, surgical facilities and providers must share via their website or on request which provider networks they participate in.

Learn more about the No Surprises Act.

To learn more about enrolling in a payment plan, please visit our Payment Plan page for details.

There are three ways to find out if MultiCare accepts your insurance:

• Visit our accepted insurance page to check if your insurance is on the list
• When you call to schedule your visit, ask the scheduler if your insurance is accepted
• Ask your insurance company if services are covered at MultiCare

Patient financial navigators are available to help you determine if you are eligible for coverage through a variety of sources, including:

• State and federal resources, like Medicaid
• Other coverage sources such as COBRA, worker’s compensation, victims of crime or a third party (e.g., auto insurance)
• The health benefit exchange
• Drug/supply assistance programs
• Community assistance programs
• Financial assistance

Financial assistance is available to eligible patients, for hospital-based services. Eligibility is based on family income and number of family members in the household, among other factors.

If you believe you may be eligible for Financial Assistance, please call 800-919-1936.

Our financial assistance application, which includes proof of income instructions, is available to download in several languages.

We feel that our patients have the right to be fully informed of their estimated out-of-pocket cost of care as soon as we are able to provide the information. For a patient who may have difficulties with payment for any portion of care, patient financial navigators are available to help you understand your insurance and discuss options for payment, including:

• Payment plans. Patients can pay for services over a period of time, based on financial need
• Financial assistance. This is a program for patients who are not eligible for state/federal assistance, yet do not have adequate financial resources. You must submit an application and supporting documents for review and approval to determine if you are eligible for financial assistance. Applications are available from patient financial navigators and registration staff. Please ask to speak to them at the time of service.

Yes, we accept financial assistance applications from any patient who has an account balance with us related to medically necessary hospital services.

Income, employment and family situations can change. We want to ensure that we provide the correct level of financial assistance to those who need it.

You can include all family members who live in your home. If your child who is a full-time student still lives with you, you may list them. Please remember to also include their income information.

No. Financial assistance through MultiCare is only available for patients seen at one of our hospitals or doctor’s offices.

Yes, any approval granted prior to the change will be honored until it expires.

Please submit completed financial assistance application forms using one of the following methods:

• Online through MyChart
• Email: [email protected]
• Fax: 253-864-4017
• Mailing Address:
  P.O. Box 5299
  MS: 1002-1-PFN
  Tacoma, WA 98415-0299
• In person. Take a printed copy of your completed financial assistance application to any of our main hospitals or medical centers’ Admitting Desk, where a financial navigator will help you file it.

Yes, these documents may be submitted securely through MyChart.

As of January 1, 2026, physician, advanced practitioner and clinics are no longer covered.

Please review our complete financial assistance policy for a full list of services not covered under our financial assistance program.