Before your visit
There are several steps you can take before your hospital visit:
- Pre-register. Learn what steps you can or need to take, including forms you need to fill out before your visit.
- What to bring. See guide on what to bring to the hospital, and what you should plan to leave at home.
- Preparing for surgery. Learn what you can do beforehand if you’re coming to the hospital for surgery.
We recommend you double check your health insurance coverage directly with your provider to ensure you are covered. You can view a list of health insurance plans currently accepted at MultiCare. You may also access our cost estimator tool to view pricing for our most commonly performed procedures.
MultiCare also offers several financial assistance programs available, including structured payment plans and income-based payment reductions. Learn more about financial assistance options.
During your stay
MultiCare Auburn Medical Center offers a number of amenities in order to help our patients and their visitors be as comfortable as possible.
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Room assignment
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Your room assignment is based on your diagnosis and the bed availability on the day of your admission to MultiCare Auburn Medical Center. We try to accommodate patients needs. Please speak to your nurse if there are concerns about your room assignment.
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Hospital bed
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Hospital beds are electrically operated. Your health care team will show you how to work your bed properly.
Your hospital bed is probably higher and narrower than your bed at home, and includes bedside rails for your protection. The rails may be raised for your safety or at your request, if you’re resting, recovering from surgery or taking certain medications.
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Nurse call button
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An electronic button is located at your bedside to call your nurse. When you press the button, the nursing station is alerted that you need assistance.
A staff member may talk to you via intercom and will respond to your request as soon as possible.
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Meals and nutrition services
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We work hard to provide nutritious meals that are prepared according to your doctor’s orders. Patients are served meals at the approximate times:
- Breakfast: 7:30am – 8:30am
- Lunch: 11:30am – 12:30pm
- Dinner: 4:30 and 5:30pm.
Occasionally, your meal may be delayed when you are scheduled for a special test or treatment. Whenever possible, you will be served after your examination or test.
Your breakfast tray will include a menu from which you can order your meals for the next day. Please mark your menu so it will be ready for pickup. If you have difficulty making menu selections, a member of the dietary tea, will be happy to help you. Call 253-545-2430 for assistance.
An alternate menu is available for your reference if the menu does not meet your needs. Please call our dietary team at 253-545-2430 to receive a copy of the alternate menu.
If a family member or friend wants to eat in your room with you, the person may go to the cafeteria, buy a meal there, and take it back to your room. If the person does not want to go to the cafeteria, a guest meal tray can be ordered. Please let your nurse know if a guest tray is desired. Charges for this service will be added to your hospital bill.
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Pain relief
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Your pain relief is a top priority for us. Our health care teams continuously check for signs and symptoms of pain. We will ask you to rate your pain on a scale of zero through 10, and ask what your wishes are around pain relief.
Some patients are unable to communicate verbally or describe their pain and may show discomfort with facial expression or grimacing. If you believe your loved one is in pain, please inform the nurse coordinating their care.
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Room temperature
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All rooms in the hospital are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify the nursing staff.
A thermostat is located in each room for your personal comfort. If you are sharing a room, please be considerate of others when adjusting thermostats.
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Telephone
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Telephones are provided in each inpatient room. Phone use may be restricted in the intensive care unit.
Your family and friends can call you in your room by dialing the main hospital number, 253-833-7711, and asking the operator to connect the call.
Patients may receive calls in their rooms from 7am to 8pm unless alternate arrangements have been made through the operator.
- Local calls may be made at any time from the room by dialing 9 and the number.
- Long distance and toll calls can be made at any time by dialing 9 and then 0 and then the number. Long distance calls cannot be charged to your room.
- You can make a credit card call or charge a long distance call back to your home number.
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Television
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Televisions equipped cable are provided free of charge in each room, except in the intensive care unit. We ask that you keep the volume low and turn off your television at bedtime so that others may sleep.
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Smoke-free campus
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We are proud that MultiCare Auburn Medical Center is a smoke-free facility. Smoking is strictly prohibited throughout the hospital and on hospital grounds for the protection of our patients and staff.
After your visit
- Schedule a follow-up appointment with your primary care doctor or specialist.
- Get your prescriptions filled at a MultiCare Pharmacy.
- Register for a MyChart patient portal account to access your medical records.
- Say thank you to your MultiCare nurse by nominating them for the DAISY Award for Extraordinary Nurses.