Pay Your Bill

You can view billing details from multiple locations within MyChart. Under the Billing tab, select Billing Account Summary. From the home page, click on the “View your billing summary” icon under Quick Links. For mobile devices, tap the billing icon.

Only the guarantor (the person financially responsible for an account) is able to see billing information. Those who have clinical proxy access (such as spouses, or children) do not see billing information. Guarantors are able to view all billing information for any patients associated with their accounts.

Yes. Notifications are sent when you make a payment, receive a new statement or billing letter, or if your credit card is expiring.

MyChart Billing only displays billing information for personal/family accounts at this time. This does not include special services such as worker’s compensation, third-party liability, corporate, etc. Please contact the number on your statement if you have specific questions about these types of services.

Please call the number listed on the location’s statement. Your itemized bill should arrive within one week. You can also select “view recent payments” from either the Account Detail page or the Billing Account Summary page to view all payments made for a specific date range.

Yes. MyChart users may log in to MyChart and update communication preferences at any time:

1. Visit the communications preferences screen in MyChart. If you are not already signed in, you’ll be prompted to do so. You can also navigate to this screen through the main Menu drop-down, under Account settings toward the bottom of the menu options.
2. Under Details, select Billing to see all your billing communication options.
3. Select Advanced settings.
4. Under each billing topic, click the switch to move it from off/grey to on/green to receive communications in that manner, or vice versa.
5. Select the green Save changes button at the bottom of the screen.

Tip: Select email and text in all billing-related sections to ensure you don’t miss important billing updates from MultiCare.

The billing functionality in MyChart became effective on August 3, 2015. You will only see statements generated from that date forward. If you need to see historical details, please request an itemized bill for the specific date of service.

Please call the number listed on the location’s statement to make payments or ask questions.

From the Billing Account Summary page, click the “Pay” button on the MultiCare Health System account. You can then select the specific visit that you would like to pay for. Next, enter your demographic information and credit card information. You can choose to save your credit card for future use if you like. Then, simply select “continue” to process your payment. You will receive a MyChart message to confirm that your payment has been processed.

MultiCare accounts managed by CarePayment will not appear in MyChart. Please contact CarePayment directly for information about your payments and current balance. Please contact the number on your statement if you have specific questions about payment arrangements.

Yes. MultiCare follows PCI-DDS certification requirements and ensures that all credit card data is encrypted and secure. Credit card data that is stored is done so via an encrypted token, so sensitive card holder information is not saved in our system.

MultiCare provides a zero-interest payment plan option to those who need help paying their medical bills over time. Learn more about payment plans.

MultiCare also offers financial assistance for those who qualify.

Please call the number listed on the location’s statement to make payments or ask questions.

MultiCare automatically enrolls patients in paperless billing, meaning that billing statements and notifications are sent by email, in the MyChart app and via text message instead of mailing paper statements.

If you have opted out and would like to switch back to paperless billing, from the Billing Account Summary page, click the hyperlink at the bottom of the page next to the leaf icon, “sign up for MultiCare Health System paperless billing” and respond to the prompts. Please note that, at this time, paperless billing is only available for MultiCare Health System accounts.

MultiCare will notify you when you have a new billing statement by email and/or text message. You will also get a billing statement notice from the MyChart app, if you use it.

For this reason, it is very important to make sure MultiCare has your current email address and mobile number on file. You can do that by updating your contact information in MyChart or with registration desk staff during your next appointment.

MultiCare also sends balance notifications to customers via email and text message with direct pay links.

It’s easy to pay your bill using the MyChart website or app. Balances and statements can be found in the Billing section of MyChart after you log in to your account. You can pay by credit card, Google Pay or Apple Pay, or even set up a payment plan at any time within MyChart.

Payments may also be made over the phone by calling 800-919-1936.

Billing and balance notifications sent via email and text often include direct payment links as well.

To switch back to paper statements, log in to MyChart and follow these steps:

1. From the main Menu drop-down, under Billing, select Billing Summary.
2. Scroll down and select Cancel paperless billing.
3. If using the MyChart app, select the red Cancel Paperless button on the confirmation screen; if using the website, select the green Receive paper statements button.

Future billing statements will be sent to you by mail. You may switch back to paperless billing at any time.