Quality & Excellence
At MultiCare, we believe that everyone deserves to live a healthy, thriving life. That means we take the time to understand the unique needs of each person, community and region we serve, tailoring our support and services to fill those needs and break down barriers. This work is not static and demands constant innovation in the way we operate as a team and care for you as an individual.
In 2024, we aimed to elevate the quality and safety of the care we provide by:
- Debuting TeamBirth at three MultiCare hospitals, a process designed to enhance coordination and decision-making between patients and their care team.
- Launching a partnership with the U.S. Department of Veterans Affairs to improve the delivery of care to veterans and make it easier for them to access the benefits they’ve earned.
- Accepting a $1.5 million grant to expand access to sexual assault nurse examiner training for nurses across the Inland Northwest, Yakima and Puget Sound regions.
- Helping patients who lack insurance or are underinsured access financial assistance and other resources to ensure equal access to care for all.
These achievements are a reflection of what we can do when we work together, and how we can make progress in ensuring quality health care truly belongs to us all.
TeamBirth empowers new parents
Labor and delivery experiences are unique, but every expectant parent deserves to play an active role in welcoming their little one into the world. In 2024, three MultiCare hospitals launched TeamBirth, an initiative that seeks to enhance communication, teamwork and shared decision-making throughout the childbirth experience.
MultiCare financial navigators help make care accessible to all
MultiCare is committed to providing care to everyone who needs it. Our Patient Financial Navigation department helps us make good on this promise by helping patients who lack health insurance or are underinsured access financial assistance. The team helped more than 100,000 patients in 2024.
MultiCare awarded grant to expand support for sexual assault survivors
Sexual assault survivors often turn to their local emergency department for immediate help, but most nurses are under-trained or have limited capacity when it comes to caring for these patients in crisis. Thanks to a $1.5 million grant that will fund a sexual assault nurse examiner training program, MultiCare emergency departments will soon be better equipped to respond and care for survivors.
Raising the bar for veteran care
Approximately 502,000 veterans live in Washington state. Most reside within the communities we serve, and it’s common for veterans to seek health care from civilian providers like MultiCare. In collaboration with the Department of Veterans Affairs (VA) and Epic, our medical record platform, MultiCare is taking steps to improve veterans’ health outcomes and experiences.