Contact Us

From older adult care to therapies for young children, one call to our Access Center is all it takes to receive services at MultiCare Behavioral Health. We also offer a walk-in assessment clinic for patients who receive Medicaid benefits.

Our crisis line is available around the clock and offers immediate support to people in crisis.

MultiCare Behavioral Health Access Center

Our Access Center quickly connects clients with much-needed mental health services.

You can reach the Access Center by calling 253-697-8400, Monday through Friday between 8am and 4:30pm.

Walk-In Assessment Clinic

We are the only provider in the area that offers a walk-in assessment clinic for adults and children receiving Medicaid benefits. The specialists at the walk-in clinic offer in-person mental health assessments on a first-come, first-served basis.

The walk-in assessment clinic is open Mon-Fri, 9am to 4:30pm at:

MultiCare Behavioral Health
325 East Pioneer Avenue
Puyallup, WA 98372

What to Expect

When you call our Access Center, or visit the walk-in assessment clinic, be sure to have the following information available:

• Insurance card
• List of medications
• Information about the family members you live with
• Contact information
• Brief explanation of the symptoms or feelings you are experiencing
• Brief description of any mental health issues you or your family members have experienced in the past
• Guardianship papers if you are calling on behalf of a foster child

During an assessment, either in person or over the phone, we ask basic questions and use this information to determine which services you may need:

• We may be able to make your first appointment with a state-certified mental health specialist during your initial assessment.
• If not, you can expect to receive a follow-up call to schedule an appointment within 48 hours.
• If you are in need of services not available at MultiCare, we will give you a referral to another provider.

Crisis Services

The crisis line is available around the clock and offers immediate support to people in crisis.

A mental health crisis happens when a person experiences a serious emotional disturbance. Even though this is non-life threatening, people in crisis need immediate help to prevent their situation from getting worse or becoming an emergency.

People experiencing a mental health crisis may:

• Appear disoriented and out of touch with reality
• Have difficulty performing normal functions, such as speaking or sitting still
• Feel agitated or deeply upset and unable to be calmed
• Talk about hurting themselves or others
• Display highly unusual behavior

This is a free service. If you or someone you know is in mental health crisis, please call 988.

The 988 Suicide & Crisis Lifeline provides 24/7, free and confidential mental health support.

Learn More About Local Mental Health Crisis Lines