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Belonging begins here

Our annual report celebrates MultiCare’s achievements and innovations in 2024, pivotal moments on our journey to creating a true culture of belonging.

MultiCare Health System is a not-for-profit health care organization that’s been caring for communities in Washington state since the founding of Tacoma’s first hospital in 1882. Since then, we’ve grown into the largest community-based, locally governed health system in the state of Washington, with more than 25,000 employees, providers and volunteers.

Today, our comprehensive system of health serves patients across the Pacific Northwest and comprises numerous inpatient care, primary care, virtual care, urgent care, pediatric care and specialty services. Visit our About Us page and our Organization Facts page to learn more about who we are, our more than 140-year history, and our ongoing commitment to the health and wellness of our communities.

As we craft a roadmap for the future of our health system, we believe it’s important to reflect on the past — to acknowledge our accomplishments, consider the challenges we’ve overcome and evaluate how we can continue building upon our successes.

We invite you to join us as we look back on 2024. From launching new programs, to expanding the scope of our services to embarking on new partnerships, last year we made progress toward achieving our vision of becoming the Pacific Northwest’s highest value system of health.

In the video below, our CEO Bill Robertson kicks off MultiCare’s 2024 year in review by sharing his perspective about our achievements and our ongoing commitment to fostering a culture of belonging.

CEO Bill Robertson reflects on our 2024 journey

Our milestones

The 2024 chapter of MultiCare’s story was defined by transformation. Through the collective efforts of our team members at every level of our organization, we weathered challenges like the IV fluid shortage, adopted leading-edge technology, expanded the reach of our services and pursued new affiliations with local organizations. Together, we continue to uplift the health and well-being of our communities and one another.

January

Yakima Memorial celebrates 1-year anniversary

MultiCare Yakima Memorial Hospital and Yakima region clinics celebrate their one-year anniversary with our organization. In that time, Yakima teams expanded access to services, recruited 600 new staff members and invested in new partnerships.

Exterior of Yakima Memorial Hospital building.

RN Transition to Practice Program announces accreditation

MultiCare’s RN Transition to Practice Program announces its accreditation from the American Nurses Credentialing Center Practice Transition Accreditation Program, allowing newly graduated nurses to gain skills and confidence during their first year on the job.

February

MultiCare donates lifesaving devices to Tacoma Fire Department

MultiCare Tacoma General Hospital donates six iSTAT mobile laboratory devices to the Tacoma Fire Department. The devices allow emergency personnel to more rapidly diagnose and evaluate life-threatening diseases, providing MultiCare emergency physicians with a better understanding of a patient’s condition upon arrival at the hospital.

MultiCare teams up with PLU & WSU to expand access to care, education

MultiCare, Pacific Lutheran University (PLU) and the Washington State University (WSU) Elson S. Floyd College of Medicine announce the Partnership for Health Innovation, which will prepare students to become health care leaders and improve health outcomes in Pierce County. The partnership will include construction of the MultiCare Medical Center at PLU and training opportunities for WSU medical students in Central Pierce County.

April

MultiCare first in region to use new surgical robot

MultiCare is the first health system in the Pacific Northwest to use the new da Vinci 5 surgical robot. The technology allows surgeons more control and precision and provides patients with faster recovery times and shorter hospital stays after general, gynecologic, colorectal, urologic, thoracic, and head and neck surgeries.

May

3 MultiCare hospitals earn ‘A’ safety grade

MultiCare Deaconess Hospital, MultiCare Capital Medical Center and MultiCare Covington Medical Center earn an “A” safety grade from The Leapfrog Group, a national nonprofit that sets standards for excellence in patient care.

Pulse Heart Institute expands Olympia cardiology services

Pulse Heart Institute Cardiology Services in Olympia expands its eight-room clinic to 24 rooms and increases its number of cardiology providers to eight, improving access for patients seeking specialized care.

June

Construction begins on two new neighborhood emergency departments

MultiCare breaks ground on two new neighborhood emergency departments in Bremerton and Lynnwood. Projected to open in 2025, both facilities will operate 24/7 and include on-site radiology services.

Leadership team posed for photo during Bremerton Emergency Department groundbreaking

Indigo Urgent Care & Occupational Medicine open in Yakima

MultiCare opens our first Indigo Urgent Care and Occupational Medicine clinics in the Yakima region, providing critical access to the community.

Mary Bridge Children’s fights food insecurity with free meals for kids

Mary Bridge Children’s partners with the USDA Summer Food Service program to provide free summer meals for kids. In 2024, Mary Bridge Children’s serves 1,458 meals to children in the community.

Indigo Urgent Care expands care across the Pacific Northwest

MultiCare Indigo Urgent care breaks ground on a second North Idaho location in Hayden; three new Indigo locations, including the facility in Yakima, open their doors in 2024.

July

Thousands receive health screenings, connection at Fiesta de Salud

More than 4,800 Yakima community members attend Fiesta de Salud, a free community health fair hosted by MultiCare Yakima Memorial Hospital. Of those who attend the fair, 1,730 receive health screenings, 60 undergo vision evaluations and 50 get vaccinations. Yakima Memorial also distributes more than 725 backpacks full of school supplies.

August

Sexual Assault Nurse Examiner training launches thanks to HHS grant

MultiCare receives a $1.5 million grant from the U.S. Department of Health & Human Services (HHS) to establish a Sexual Assault Nurse Examiner training program. It will ensure emergency department nurses can conduct trauma-informed and culturally responsive forensic exams for survivors.

$6 million grant will fund Spokane inpatient behavioral health unit

The MultiCare Inland Northwest Foundation receives a $6 million grant from the Washington State Department of Commerce to develop a 24-bed inpatient behavioral health unit at MultiCare Deaconess Hospital in Spokane. In 2023, suicidal ideation was the eighth most common diagnosis at the Deaconess emergency department.

7 MultiCare hospitals receive national recognition for stroke care

Through its Get with the Guidelines program, the American Heart Association recognizes seven MultiCare hospitals in the Puget Sound, Inland Northwest and Yakima regions for our commitment to providing high-quality stroke care.

More than 60 MultiCare physicians included in ‘Top Doctors’ list

Nominated by peers, more than 60 MultiCare doctors in the Puget Sound are named to Seattle magazine’s 24th annual Top Doctors list.

September

MultiCare jumps into action to weather IV fluid shortage

Damage from Hurricane Helene forces a crucial supplier of IV and irrigation fluids to close, leading to a severe nationwide shortage of these products. Over the following months, MultiCare successfully weathers this shortage, discovering ways to further streamline IV fluid use to become better stewards of our resources.

Mary Bridge Children’s opens cardiology clinic in Tacoma

The Tacoma location of Pediatrix Cardiology of Puget Sound becomes Mary Bridge Children’s Cardiology. As part of this transition, Mary Bridge Children’s welcomes 18 new team members while helping to retain local access to pediatric heart care.

October

MultiCare breaks ground on Union Gap emergency department

Construction begins on a new 10,000-square-foot neighborhood emergency department in Union Gap, which will bolster access to emergency care in the Yakima area.

MultiCare team lines up with shovels to officially break ground on construction.

New Mary Bridge Children’s Hospital nears construction halfway point

The new Mary Bridge Children’s Hospital campus is close to the halfway point of construction. When complete, it will include an inpatient hospital tower and an ambulatory building offering specialty and urgent care and behavioral health crisis management services.

MultiCare & Overlake Medical Center finalize affiliation

MultiCare and Overlake Medical Center join forces with a new affiliation agreement. As two not-for-profit, locally governed, secular health systems, we will operate in partnership to expand access to high-quality health care across the central and north Puget Sound regions.

November

MultiCare provider receives award for HIV research

Rachel Safran, MD, FACP, is named Investigator of the Year at MultiCare’s annual Research Day in recognition of her outstanding and groundbreaking contributions to medical research, particularly in HIV care.

3 hospitals receive ‘A’ safety ratings

MultiCare Capital Medical Center, MultiCare Covington Medical Center and MultiCare Valley Hospital earn an “A” safety grade from The Leapfrog Group, a national nonprofit watchdog that assigns grades to general hospitals across the country for patient care.

MultiCare expands access to trauma services in Pierce County

MultiCare Tacoma General Hospital and St. Joseph Medical Center shift to a continuous model of trauma care, with each facility offering 24/7 access 365 days a year. Prior to this expansion of services, Tacoma General and St. Joseph rotated trauma care daily. The new model will help meet the growing needs of the community as Pierce County’s population continues to rise.

New surgery suite enhances care in Spokane

Pulse Health Institute opens a new hybrid endovascular surgery suite at MultiCare Deaconess Hospital. This hybrid suite includes the most advanced imaging equipment in the region and incorporates the best features of an operating room and a cardiac catheterization room, allowing for flexibility and adaptability during procedures.

MultiCare awards $800,000 to local organizations

MultiCare gives $800,000 to more than 60 organizations across the Puget Sound, Inland Northwest and Yakima Valley regions through our Community Partnership Fund.

December

Yakima leader receives inaugural Distinguished Executive Leader Award

Tammy Buyok, MultiCare Yakima Memorial Hospital president and Yakima market leader, receives MultiCare’s Distinguished Executive Leader Award. This award honors executives who demonstrate commitment to embracing MultiCare’s core principles and values, and who put the community first by being their health care champion.

770-plus MultiCare employees earn AHA award

Over 770 MultiCare employees across 106 teams raise more than $150,000 for the American Heart Association (AHA) at the 2024 Heart & Stroke Walk. MultiCare is named the Hospital Cup winner by the AHA for our outstanding showing.

MultiCare opens state-of-the art physician training space

MultiCare opens a new opens a new 22,000-square-foot facility at the MultiCare Tacoma General Hospital campus to house Tacoma Family Medicine, OB Access clinics and three graduate medical education programs. The new facility will support access to care and provide a dedicated learning environment for residents and fellows.

Good Samaritan Hospital receives LifeSaver Unit of the Year Award

LifeCenter Northwest, a federally designated nonprofit organ procurement organization, names MultiCare Good Samaritan Hospital’s Critical Care unit the 2024 LifeSaver Unit of the Year. This award is presented annually to one hospital unit in LifeCenter Northwest’s service area that demonstrates commitment to improved donation outcomes and culture. In 2024, 30 lives at Good Samaritan were saved through organ donation.

Our leaders

Meet our team of experienced, values-driven executive leaders and board members. A number of all-volunteer boards help steer our organization to meet the needs of our patients, communities and employees.