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Medical Records for Deaconess Hospital Patients

There are two ways you can request copies of your MultiCare Deaconess Hospital medical record — digitally or through the mail. For additional help, contact MultiCare Health Information Management by phone at at 509-603-7421.

Option 1: Submit a record request digitally

You may only request copies of your own medical record through the patient portal. If you are requesting records on behalf of another patient, including your minor children, please follow directions outlined in option 2 below.

Request Medical Records

Option 2: Complete and submit the record release form by fax or in person

Print and complete a medical records release form. We have included instructions on how to complete the release form in the downloadable file.

After completing and signing the form, please return the form by fax or in person.

  • Fax: 509-473-7522
  • Physical Address:
    MultiCare Deaconess Hospital
    800 West 5th Ave
    First Floor
    Spokane, WA 99204

The Health Information Management department is open Monday through Friday from 8am – 4pm and is located on the first floor of Deaconess Hospital near the Comprehensive Wound Healing and Hyperbaric Chamber Center.

Processing time and fees

MultiCare Deaconess Hospital contracts Ciox Health, a professional medical record copying service, to ensure that copies of your medical record are available as quickly as possible. While we strive to make medical records copies available within three business days, please allow up to 15 business days for your request to be processed.

A reasonable fee charged is charged by Ciox Health for this service, and pre-payment may be required. The charge for copying medical records helps cover cost of labor and supplies, and is mandated by the Washington State Legislature in RCW 70.02. Ciox Health will contact you directly with a pre-payment amount. Medical records are not released until pre-payment is received.

We often recommend that you only request copies of the pertinent parts of your medical record in order to limit the number of pages copied. This typically includes:

  • All medical reports documented by your provider (examples include discharge summary, operative reports, consultation reports, etc.)
  • Relevant progress notes from your visit and diagnostic tests (examples include labs, medical imaging, EKG, etc.)