Resolving Concerns
If you have a concern or compliment regarding the care or services provided at MultiCare, please contact our regional Patient & Family Relations specialists on Monday through Friday from 8am to 4:30pm. If you believe the care you received was not of the highest standard, we encourage you to contact us directly using one of the methods outlined below.
-
-
The Puget Sound region includes all MultiCare clinics and hospitals located in Pierce, King, Kitsap, Thurston and Snohomish counties.
- Phone: 253-403-1739
- Toll-Free: 866-247-2366
- Billing: 800-919-1936
- Email: [email protected]
- Mailing Address:
MultiCare Health System
P.O. Box 5299
MS: 315-C3-CE
Tacoma, WA 98415-0299
-
-
The Inland Northwest region includes all MultiCare clinics and hospitals in Spokane and Kootenai counties.
- Phone: 253-403-1739
- Toll-Free: 866-247-2366
- Billing: 800-919-1936
- Email: [email protected]
- Mailing Address:
MultiCare Health System
P.O. Box 5299
MS: 315-C3-CE
Tacoma, WA 98415-0299
-
-
- Phone: 509-469-5411 (Spanish available)
- Billing: 509-746-3450
- Email: [email protected]
- Mailing Address:
MultiCare Health System
P.O. Box 5299
MS: 315-C3-CE
Tacoma, WA 98415-0299
Resources for common questions and concerns
-
-
MultiCare is committed to addressing patient inquiries and concerns related to compliance, privacy, and civil rights. If you have questions or need assistance regarding these matters, please contact MultiCare’s Compliance and Ethics Office through one of the following channels:
- Integrity Phone Line: 866-264-6121 (confidential hotline service)
- Email: [email protected]
- Portal: Submit a concern through our confidential form online
-
-
If you have a patient experience survey related issue or concern, please visit our patient experience survey webpage or call 253-403-1543.
-
-
If you have questions about obtaining your medical records, learn more about accessing your medical records.
-
-
Please view our frequently asked questions or call MultiCare’s MyChart patient portal customer support team at 844-388-2356, available Monday through Friday from 7am – 5pm.
-
-
MultiCare hospitals, home health and hospice services are accredited by the Joint Commission. This accreditation is a nationwide seal of approval indicating that we meet high performance standards related to the quality and safety of our patient care.
The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by calling 800-994-6610. You may also submit care concerns to the Joint Commission digitally at apps.jointcommission.org.